Privacy Policy
Your privacy is fundamental to our wellness philosophy. This policy explains how Natural Wellness Solutions Ltd collects, uses, and protects your personal information in accordance with UK data protection regulations.
Last Updated: December 15, 2024
1. Introduction and Scope
Natural Wellness Solutions Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our wellness programs.
This policy applies to all users of our website located at our primary domain and covers all personal data we process in connection with our wellness solutions, natural health products, and consultation services. We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services. We encourage you to review this policy periodically as we may update it to reflect changes in our practices or legal requirements.
2. Information We Collect
We collect various types of information to provide and improve our wellness services to you:
Personal Data
- Name, email address, phone number, and mailing address
- Date of birth and age (for age-appropriate wellness recommendations)
- Health-related information you provide during consultations
- Payment and billing information for our services
- Profile information and preferences for personalized wellness plans
Usage Data
- IP address, browser type, and device information
- Pages visited, time spent on our site, and navigation patterns
- Referring websites and search terms used to find our services
- Download patterns for our wellness resources and guides
- Interaction with our online wellness tools and calculators
Health and Wellness Data
- Health conditions and concerns disclosed during consultations
- Wellness goals and lifestyle preferences
- Supplement and nutrition information relevant to your wellness journey
- Progress tracking data from our wellness programs
- Feedback and testimonials about your wellness experience
Quick Contact
Address
20 Fenchurch St
London, EC3M 3BY
United Kingdom
Phone
+44 20 7946 0015Business Hours
Mon-Fri: 9:00-18:00 GMT
Your Rights Summary
- Access your personal data
- Correct inaccurate information
- Restrict processing
- Data portability
- Object to processing
How We Use Your Information
We use your personal data responsibly and transparently to deliver exceptional wellness services tailored to your unique needs and goals.
Wellness Services
Providing personalized wellness consultations, creating tailored health plans, and delivering natural health solutions based on your specific needs and preferences.
Communication
Sending you wellness tips, health updates, appointment reminders, and important service information. We may also request feedback about your wellness journey.
Service Improvement
Analyzing usage patterns to improve our wellness programs, develop new natural health solutions, and enhance your overall experience with our services.
Legal Compliance
Meeting regulatory requirements, maintaining proper records, and protecting our legitimate business interests while ensuring your rights are respected.
Product Orders
Processing your orders for natural health products, managing shipping and delivery, handling returns, and providing customer support for your wellness purchases.
Marketing
With your consent, sending you information about new wellness programs, natural health tips, special offers, and educational content relevant to your wellness goals.
Legal Basis for Processing
Contract Performance
Processing necessary to provide wellness services, process orders, and fulfill our contractual obligations to you.
Legitimate Interest
Processing for service improvement, fraud prevention, and maintaining the security of our wellness platform.
Consent
Processing based on your explicit consent for marketing communications and optional wellness tracking features.
Legal Obligation
Processing required to comply with legal obligations, such as maintaining proper financial records and health data protection.
Information Sharing and Disclosure
We understand the sensitivity of wellness and health-related information. We maintain strict controls over how your personal data is shared and only disclose information when necessary for legitimate business purposes or legal requirements.
Service Providers
We work with trusted third-party service providers who assist us in delivering our wellness services, including payment processors, shipping companies, and technology vendors. All service providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, with appropriate notice and continued protection under this privacy policy.
We Never Sell Your Data
Our Commitment
Natural Wellness Solutions Ltd never sells, rents, or trades your personal information to third parties for marketing purposes. Your wellness data is used exclusively to provide and improve our services to you.
International Data Transfers
Some of our service providers may be located outside the UK. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses approved by regulatory authorities
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
Data Security and Protection
We implement robust security measures to protect your personal and wellness data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- 256-bit SSL encryption for all data transmissions
- Encrypted databases with regular security audits
- Multi-factor authentication for administrative access
- Automated security monitoring and intrusion detection
Organizational Measures
- Regular staff training on data protection and privacy
- Strict access controls and need-to-know basis
- Confidentiality agreements with all employees
- Regular privacy impact assessments
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours as required by law. We will provide details about the breach, the information affected, and steps we're taking to address the situation and prevent future incidents.
Your Rights and Choices
You have important rights regarding your personal data. We respect these rights and provide mechanisms for you to exercise control over your information.
Right of Access
Request a copy of the personal data we hold about you, including details of processing purposes, data categories, and recipients.
Right to Rectification
Correct inaccurate personal data or complete incomplete information in our records.
Right to Erasure
Request deletion of your personal data under certain circumstances, such as when data is no longer necessary.
Right to Restrict Processing
Limit how we use your personal data while you contest accuracy or validity of the processing.
Right to Data Portability
Receive your personal data in a structured, commonly used format that can be transmitted to another organization.
Right to Object
Object to processing of your personal data for direct marketing, profiling, or legitimate interests.
How to Exercise Your Rights
Contact Our Data Protection Officer
You can exercise any of these rights by contacting our Data Protection Officer. We will respond to your request within one month (30 days).
Email: [email protected]
Phone: +44 20 7946 0015
Post: Data Protection Officer, Natural Wellness Solutions Ltd, 20 Fenchurch St, London, EC3M 3BY
Verification Process
For your security, we may need to verify your identity before processing your request. This helps ensure your data is only accessed by you.
- Government-issued photo identification
- Proof of address
- Security questions about your account
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our wellness platform, analyze usage patterns, and provide personalized content and recommendations.
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our wellness services.
Personalization Cookies
Remember your preferences and settings to provide a more personalized experience, such as language preferences and wellness program selections.
Marketing Cookies
Used to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns.
Managing Your Cookie Preferences
Cookie Settings
You can control which cookies you accept through our cookie preference center. You can change your preferences at any time.
Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block all cookies (may affect functionality)
- Receive notifications when cookies are set
Data Retention Policy
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 3 years | Customer service, legal compliance |
| Wellness Consultation Records | 7 years from last consultation | Health records, professional obligations |
| Order and Payment Data | 6 years from transaction date | Financial record keeping, tax compliance |
| Marketing Communications | Until you unsubscribe + 30 days | Respecting opt-out requests |
| Website Analytics Data | 26 months from collection | Service improvement, trend analysis |
Automatic Deletion
We have automated systems that delete or anonymize personal data when retention periods expire. This ensures we don't retain your information longer than necessary.
Request Earlier Deletion
You can request deletion of your data at any time, subject to legal obligations that may require us to retain certain information for specified periods.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the nature of our wellness services.
Notification of Changes
Email Notification
We will send you an email notification if we make significant changes to this policy that affect your rights or how we process your data.
Website Notice
A prominent notice will be displayed on our website when this Privacy Policy is updated, with the effective date clearly indicated.
Version History
Previous versions of this Privacy Policy are archived and available upon request, so you can review what changes have been made over time.
Questions About Changes
If you have questions about changes to this Privacy Policy or how they affect your personal data, please contact our Data Protection Officer. We're committed to transparency and will gladly explain any modifications.
Contact Information
We're here to address any questions, concerns, or requests regarding your privacy and personal data. Our team is committed to providing prompt and helpful responses.
Visit Our Office
Natural Wellness Solutions Ltd
20 Fenchurch St
London, EC3M 3BY
United Kingdom
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Weekends: Closed
Appointment Recommended
For in-person privacy consultations, please schedule an appointment in advance.
Privacy Commitment
We believe privacy is a fundamental wellness principle. Your trust in how we handle your personal data is essential to our wellness philosophy.
Related Policies and Resources
Your Privacy Matters to Us
This Privacy Policy represents our commitment to protecting your personal information while providing exceptional wellness services. We're dedicated to transparency, security, and respect for your privacy rights.
Effective Date: December 15, 2024 | Version: 2.1 | Next Review: December 15, 2025